Job Description
Join our award-winning team as a Customer Service Representative in Sacramento! We're hosting an exclusive hiring event for full-time positions where you'll become the heart of our customer experience. At CustomerFirst Solutions, we invest in your growth with comprehensive training, competitive benefits, and a supportive culture focused on excellence.
This role offers more than just a paycheck – it's your launchpad into a rewarding career in customer service. If you're passionate about problem-solving and making a tangible impact, apply now to secure your spot at our hiring event!
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex inquiries and complaints with empathy and efficiency
- Document interactions in CRM systems while maintaining 99% accuracy
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify upsell opportunities for existing clients
- Participate in weekly training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in a B2B environment
- Proficient in CRM software (Salesforce preferred)
- Typing speed of 45+ WPM with 95% accuracy
- Associate's degree or equivalent experience required
- Strong conflict resolution and de-escalation skills
- Availability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with service-oriented mindset