Job Description
We are hosting a massive Hiring Event for passionate individuals ready to launch a rewarding career in Customer Service. Apex Contact Center Solutions is seeking friendly, empathetic individuals to join our growing team in Raleigh, North Carolina.
Whether you are new to the industry or an experienced professional, we provide the comprehensive training and support you need to succeed. Join a company that values your contribution and invests in your future with competitive pay and excellent benefits.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction scores.
- Document all customer interactions accurately and timely in our CRM system.
- Upsell products and services when appropriate to meet team revenue targets.
- Collaborate with team leads to improve service processes and overall quality assurance.
- Maintain a calm and composed demeanor when handling difficult or sensitive customer situations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Ability to type 30+ WPM and navigate computer software quickly.
- Reliable internet connection and a quiet workspace (if remote) or ability to commute to our facility.
- Must be available to work flexible shifts, including weekends and holidays.