Job Description
Are you a dedicated professional ready to make an impact? Apex Support Solutions is currently hiring a Customer Service Representative to join our high-performing team in Seattle, WA.
We are looking for individuals who thrive in dynamic environments and are committed to delivering exceptional support to our clients. This is a fantastic opportunity for someone seeking a full-time job with immediate start availability and a clear path for career growth.
What We Offer:
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Modern, remote-friendly work environment.
Don't wait—apply today to secure your future with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on empathy and resolution.
- Resolve complex account issues and troubleshoot technical problems efficiently.
- Accurately log all customer interactions and case details into our CRM database.
- Stay current on product updates and service changes to provide accurate information.
- Collaborate with the sales and technical teams to enhance the overall customer journey.
- Meet and exceed daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or related field preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Excellent verbal and written communication skills in English.
- Proficiency with computer systems and CRM software (e.g., Salesforce, Zendesk, Intercom).
- Ability to remain calm and professional under pressure and handle difficult situations.