Job Description
We are looking for driven, empathetic individuals to join our rapidly expanding team in Portland, Oregon. At Apex Customer Solutions, we believe in our people. If you are looking for a career with growth potential, stability, and a supportive environment, this is your opportunity.
We offer comprehensive paid training for all new hires, ensuring you have the skills and confidence to succeed. No prior experience is required—just a great attitude and a willingness to learn.
Why Join Us?
- Paid Training Program: Get paid while learning the ropes.
- Competitive Compensation: Base pay plus performance bonuses.
- Benefits Package: Medical, dental, and vision insurance.
- Career Advancement: Clear pathways to management roles.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Utilize our CRM software to accurately log customer information and update account status.
- Listen actively to customer concerns and provide accurate solutions or escalate issues to senior management when necessary.
- Maintain a high level of product and service knowledge to provide informed assistance.
- Adhere to all company policies, scripts, and quality assurance standards during every interaction.
- Collaborate with team leads to identify trends in customer feedback and improve service delivery.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Excellent verbal communication skills with a clear and professional phone voice.
- Basic computer proficiency and ability to navigate multiple windows or applications simultaneously.
- Ability to work full-time hours, including evenings and weekends, as required by business volume.
- Strong problem-solving skills and a patient, friendly demeanor.