Job Description
Are you seeking a stable career in customer service with paid training? Apex Support Solutions is expanding our team in Portland, OR, and we are looking for dedicated individuals to join our Full Time workforce. We offer a competitive hourly rate, comprehensive benefits, and the opportunity to work with industry-leading clients.
We value your growth and provide all the tools necessary to succeed. Whether you are based in Portland or looking for remote options in Virginia, we have a place for you. No prior experience is required—just bring your drive and willingness to learn!
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Paid Training: Get up to speed with no cost to you.
- Flexible Schedules: Full Time opportunities with various shift options.
- Remote Options: Available for qualified candidates in Virginia.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional, empathetic, and solution-oriented tone.
- Resolve customer inquiries, complaints, and technical issues efficiently while maintaining high customer satisfaction scores (CSAT).
- Document all interactions accurately and completely in the CRM system.
- Identify opportunities to cross-sell products and services to meet sales targets.
- Collaborate with team leads and quality assurance to improve service processes and call handling techniques.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal communication and active listening skills.
- Proficiency with computers and navigating software applications (Microsoft Office, Google Suite).
- Ability to work in a fast-paced environment and meet daily performance metrics.
- Must be reliable and punctual.
- Willingness to undergo a background check and drug screening.