Job Description
We are seeking dedicated and empathetic individuals to join our high-performing call center team in Portland, OR and Virginia. This is an exciting full-time opportunity featuring complimentary paid training to set you up for success.
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients. You will handle inquiries, resolve complex issues, and ensure every customer leaves satisfied with their experience. We offer a collaborative environment, competitive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive Pay: $18 - $24/hour based on experience.
- Paid Training: No prior experience needed—we train you.
- Benefits: Health, dental, vision, and 401(k) options.
- Flexible Schedules: Full-time shifts available.
Responsibilities
- Manage a high volume of incoming customer calls and emails with professionalism and patience.
- Resolve customer complaints, questions, and technical issues efficiently.
- Accurately document all customer interactions and account details in our CRM system.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with team leads to improve service quality and operational processes.
- Adhere to all company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service or call center experience is a plus but not required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40 WPM.
- Ability to work in a fast-paced environment and handle stressful situations with composure.
- Reliable internet connection and a quiet workspace (for remote Virginia roles).