Job Description
Are you a people person looking for a rewarding career? Apex Support Solutions is currently hiring Full-Time Customer Service Representatives in Los Angeles, California. We offer industry-leading Paid Training to ensure your success from day one.
As a valued member of our team, you will handle high-volume customer inquiries via phone and email, resolving issues with empathy and professionalism. We provide a supportive work environment, competitive benefits, and clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and transactions in our CRM system.
- Upsell products and services to existing customers when appropriate.
- Collaborate with team leads to identify process improvements.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience is a plus, but we provide Paid Training for motivated candidates.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to learn new software quickly.
- Ability to work in a fast-paced, high-volume environment.