Job Description
Are you a natural problem solver with a passion for connecting with people? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our dynamic team in Milwaukee, WI. We are committed to excellence and offer paid training to ensure you have the tools you need to succeed.
In this role, you will be the face of our brand, interacting with customers to resolve inquiries, provide solutions, and build lasting relationships. We pride ourselves on a modern, supportive work culture that values growth and development.
Why Join Us?
- Paid Training Program: Start your career with confidence knowing your skills are being invested in.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Full-Time Hours: Stable schedule with opportunities for overtime.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage Customer Inquiries: Respond to incoming calls, emails, and chat messages professionally and efficiently.
- Resolve Issues: Investigate and troubleshoot customer concerns to ensure a satisfactory resolution.
- Process Transactions: Accurately handle orders, returns, and account updates using CRM software.
- Build Rapport: Engage with customers to understand their needs and provide personalized service.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions.
- Team Collaboration: Work closely with team leads and other departments to ensure a seamless customer experience.
- Feedback Collection: Gather customer feedback and communicate it to management to help improve services.
Qualifications
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Previous customer service experience is a plus, but we provide comprehensive training for motivated candidates.
- Communication Skills: Excellent verbal and written communication skills with a professional demeanor.
- Computer Literacy: Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Reliability: Punctual and dependable with a strong work ethic.
- Problem Solving: Ability to think critically and find solutions to complex customer issues.
- Location: Must be willing to work from our Milwaukee, WI office location.