Job Description
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our full-time team in Raleigh, North Carolina. We are proud to offer comprehensive paid training to ensure you have the tools you need to succeed in this dynamic role.
In this position, you will serve as the voice of our brand, providing exceptional support to our clients. Whether resolving complex inquiries or guiding customers through simple transactions, your role is vital in building lasting relationships and driving customer satisfaction. Join us in an environment that values growth, integrity, and teamwork.
Responsibilities
- Handle Inbound & Outbound Calls: Manage a high volume of customer inquiries professionally and efficiently.
- Resolve Issues: Investigate customer complaints and provide timely, effective resolutions to ensure high satisfaction scores.
- Product Knowledge: Utilize our paid training resources to master our products and services, answering detailed questions accurately.
- Record Keeping: Maintain accurate and up-to-date customer records and logs within our CRM system.
- Process Inquiries: Process orders, returns, and refunds with precision and attention to detail.
- Team Collaboration: Work closely with supervisors and team members to improve service protocols and team performance.
- Adherence to Policies: Follow all company scripts, compliance guidelines, and quality assurance standards.
Qualifications
- Education: High school diploma or GED required; associate degree or relevant certification is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Computer Literacy: Proficiency with computers, including typing speed (35+ WPM) and navigating CRM software.
- Experience: Previous customer service experience is preferred, but we provide paid training for motivated candidates.
- Problem Solving: Strong ability to think critically and troubleshoot issues on the spot.
- Work Ethic: Self-motivated, reliable, and able to work in a fast-paced, team-oriented environment.
- Availability: Ability to work full-time hours, including weekends and holidays, as required.