Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative serving Florida and Pennsylvania communities! We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of working from home. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Florida and Pennsylvania clients
- Resolve technical issues, billing concerns, and service disruptions with precision and patience
- Document interactions in CRM systems while maintaining strict confidentiality standards
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in ongoing training programs to enhance product knowledge
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Valid work authorization in the United States