Job Description
Are you a dedicated problem solver looking for a rewarding career in a vibrant community? Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our full-time team in Tampa, Florida.
We are currently offering an Immediate Start for qualified candidates who are ready to make an impact. In this role, you will be the voice of our brand, ensuring our clients receive the exceptional support they deserve.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive benefits package
- Modern, collaborative work environment
If you thrive in a fast-paced setting and excel at building relationships, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Accurately document all interactions and updates within our CRM system.
- Provide product and service information to ensure customer satisfaction.
- Collaborate with cross-functional teams to escalate complex issues and drive solutions.
- Identify opportunities to upsell or cross-sell relevant products to existing clients.
Qualifications
- High School Diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency with computer systems and CRM software (training provided).
- Ability to multitask and prioritize tasks in a dynamic environment.
- Flexibility to work rotating shifts and weekends as required.