Job Description
Join our award-winning customer service team in Washington, Illinois! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. This full-time role offers competitive compensation, career advancement opportunities, and a supportive team environment. Ideal for detail-oriented communicators who thrive in fast-paced settings.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call volume and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen