Job Description
Join our award-winning team as a Customer Service Representative and launch your career in customer excellence! At Global Solutions Inc., we believe in empowering our employees with comprehensive paid training to ensure your success from day one. We're hiring full-time professionals for our New York and Pennsylvania locations, offering competitive salaries, growth opportunities, and a supportive work environment. As a CSR, you'll be the face of our brand, delivering exceptional experiences that keep customers coming back. No experience? No problem! Our paid training program covers everything you need to thrive.
Why join us? We offer:
- Full-time positions with benefits (healthcare, retirement)
- Industry-leading paid training program
- Clear career advancement paths
- Modern, collaborative workspaces
- Recognition programs for top performers
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document all interactions in CRM systems with meticulous attention to detail
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Actively participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with computers and standard software (MS Office)
- Ability to thrive in a fast-paced, team-oriented environment
- Prior customer service experience is a plus but not required
- Must pass background check and drug screening
- Reliable transportation to our NYC or PA office