Job Description
Join our award-winning customer service team in Long Beach, Ohio! We're seeking dedicated professionals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters.
What We Offer:
- Full-time position with stable hours
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify and escalate complex issues to appropriate departments
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and patience
- Must pass background check and drug screening
- Reliable transportation to our Long Beach, OH facility
- Willingness to work flexible hours including evenings/weekends as needed