Job Description
Join PhillyConnect Solutions, Philadelphia's premier customer service innovator, and launch your career in a dynamic, supportive environment! We're seeking passionate individuals to join our full-time Customer Service Representative team with comprehensive paid training. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within our expanding organization. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service quality
- Meet performance metrics including call handling time and satisfaction scores
- Participate in ongoing training programs to enhance product knowledge
- Identify process improvement opportunities and contribute to team goals
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Empathetic approach to customer problem-solving
- Adaptability in fast-paced, evolving environments
- Basic computer proficiency (typing 35+ WPM preferred)
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening