Job Description
Join our award-winning customer service team in Memphis and launch your career with industry-leading paid training! We're seeking passionate individuals who thrive in dynamic environments to deliver exceptional experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Our comprehensive 6-week paid training program ensures you're fully prepared to succeed, with ongoing career advancement opportunities in sales, leadership, and specialized support roles. Enjoy competitive benefits including health insurance, 401k matching, and flexible scheduling. Ready to grow with us?
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues using CRM tools and knowledge base resources
- Document interactions accurately and maintain detailed case records in our system
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet and exceed performance metrics including quality scores and resolution times
- Actively participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities and refer customers to appropriate specialists
Qualifications
- High school diploma or equivalent; college degree preferred
- 6 months customer service or call center experience (paid training available for entry-level)
- Exceptional verbal/written communication skills and active listening ability
- Proficient in Microsoft Office Suite and quick adaptation to new software
- Strong problem-solving skills with a customer-first mindset
- Ability to work flexible shifts including evenings, weekends, and holidays
- Professional demeanor with resilience in high-pressure situations
- Valid U.S. work authorization and reliable transportation