Job Description
Join our award-winning customer service team in Louisville! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative environment. Full-time benefits include health insurance, 401(k) matching, and paid time off. No prior experience required—just bring your strong communication skills and dedication to customer satisfaction!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities based on customer needs
- Participate in ongoing training programs
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing 30+ WPM
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote training
- Positive attitude and team player mentality
- Must pass background check