Job Description
Join our award-winning customer support team as a Customer Service Representative in Atlanta, GA! We're seeking empathetic professionals to deliver exceptional experiences while receiving comprehensive paid training. This full-time role offers career growth, competitive benefits, and a collaborative environment where your voice matters.
At ClientFirst Solutions, we invest in our people. Our 4-week paid training program ensures you're fully prepared to handle inquiries, resolve issues, and build lasting customer relationships. Enjoy a hybrid schedule with 3 days in our downtown Atlanta office and 2 remote days.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system while maintaining accurate records
- Collaborate with billing and technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Meet/exceed productivity metrics including handle time and first contact resolution
- Participate in ongoing coaching and quality improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or transferable skills
- Exceptional verbal/written communication abilities
- Proficiency with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution skills
- Reliable internet connection for remote work days