Job Description
Join our award-winning team as a Customer Service Representative in Louisville! We're seeking passionate individuals to deliver exceptional support experiences. No prior experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. Help us redefine customer excellence while building a stable future with a leader in the industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Provide feedback to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings/weekends
- Proficient with basic computer applications
- Customer service experience a plus but not required
- Must pass background check and drug screening