Job Description
Join our award-winning team as a Customer Service Representative in Memphis! We're seeking passionate professionals to deliver exceptional support experiences with comprehensive paid training. Enjoy competitive compensation, career advancement opportunities, and a supportive work environment where your growth is prioritized. No prior experience required – just a positive attitude and dedication to excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response times and customer satisfaction
- Continuously improve product knowledge through ongoing training
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Comfortable working in a fast-paced, metrics-driven environment
- Basic computer proficiency with typing speed of 30+ WPM
- Flexibility to work occasional evenings/weekends as needed
- Must pass background check and drug screening