Job Description
Join Coastal Connect Solutions as a Customer Service Representative in sunny Virginia Beach! We're hiring motivated professionals for full-time positions with comprehensive paid training. No experience necessary – we'll equip you with the skills to succeed in a dynamic call center environment. Enjoy competitive pay, benefits package, and career growth opportunities in a supportive team culture. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer-focused mindset and problem-solving aptitude
- Basic computer proficiency (Windows, CRM software)
- Reliable transportation and flexible availability