Job Description
Join our dynamic team at Apex Solutions Group! We're hosting an exclusive hiring event for full-time Customer Service Representatives in Minneapolis. As a key member of our customer experience team, you'll deliver exceptional support while growing your career in a supportive, innovative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement. Apply now to secure your spot at this exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex customer issues efficiently using CRM systems and internal resources
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to improve service quality and processes
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to continuous improvement initiatives through feedback and innovation
Qualifications
- Minimum 2 years of customer service experience in a B2B or B2C environment
- Proven ability to navigate CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills with strong active listening
- Ability to remain calm under pressure during escalated customer situations
- High school diploma or equivalent; college degree a plus
- Proficient in Microsoft Office Suite and troubleshooting basic technical issues
- Valid authorization to work in the United States