Job Description
Join our award-winning team as a Local Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals with no prior experience – just a passion for helping people. As the first point of contact for our healthcare clients, you'll deliver exceptional support through phone, chat, and email while working in our modern downtown Cleveland office. Enjoy comprehensive training, flexible scheduling options, and opportunities for rapid career advancement within our nationally recognized organization.
Why LocalCare Solutions?
- Industry-leading benefits package (Day 1 eligibility)
- Tuition reimbursement and professional development grants
- On-site fitness center and wellness programs
- Regular team outings and performance bonuses
Responsibilities
- Handle incoming customer inquiries with empathy and professionalism
- Resolve billing, scheduling, and service-related issues
- Document interactions accurately in our CRM system
- Collaborate with healthcare providers to coordinate services
- Meet and exceed customer satisfaction metrics
- Participate in ongoing training and process improvements
- Maintain HIPAA compliance in all communications
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Basic typing proficiency (35+ WPM)
- Pass background check and drug screening