Job Description
Join Our Team at Our Upcoming Hiring Event in Philadelphia, PA!
Premier Contact Center is expanding our operations in the heart of Philadelphia and is hosting an exclusive hiring event to find top-tier Customer Service Representatives. If you possess a passion for helping others, excellent communication skills, and a desire to grow your career in a stable, dynamic environment, we want to meet you.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of support. This is an exciting opportunity to join a company that values its employees and invests in professional development.
What You Will Do:
- Provide Exceptional Support: Interact with customers via phone, email, and chat to resolve inquiries and resolve issues efficiently.
- Ensure Satisfaction: Listen actively to customer needs and provide accurate information to ensure a positive experience.
- Process Transactions: Accurately handle orders, returns, and account updates within established guidelines.
- Document Interactions: Log all customer interactions and resolutions in our CRM system for future reference.
- Team Collaboration: Work closely with supervisors and team members to meet daily and monthly performance goals.
- Problem Resolution: Troubleshoot complex issues and escalate them to management when necessary.
Qualifications:
- Education: High school diploma or GED required.
- Communication: Strong verbal and written communication skills with a clear and professional phone manner.
- Technical Skills: Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates with a great attitude.
- Availability: Must be available to work flexible shifts, including evenings and weekends.
- Location: Must reside within the Philadelphia, PA area and have reliable transportation.
Why Apply?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- A supportive and inclusive workplace culture.
Responsibilities
- Provide exceptional customer support via phone, email, and chat.
- Resolve customer inquiries and complaints with patience and empathy.
- Process orders, returns, and exchanges accurately.
- Document all customer interactions in the CRM system.
- Collaborate with team members to improve service quality.
- Identify and escalate complex issues to management.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Proven ability to multitask in a fast-paced environment.
- Proficient with computers and basic software applications.
- Previous customer service experience is a plus but not required.
- Reliable transportation to the Philadelphia office.