Job Description
Join our award-winning customer service team at Florida Connect Solutions! We're urgently hiring passionate individuals for our Orlando call center during our exclusive hiring event. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience necessary – we provide paid training!
Why Join Us?
• Competitive hourly wage + performance bonuses
• Health/dental/vision insurance after 30 days
• Paid time off and company holidays
• Career advancement program
• Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Uphold company compliance and confidentiality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Positive attitude with problem-solving mindset
- Pass background/drug screening
- Must be authorized to work in the US
- Reliable transportation required