Job Description
Join Washington DC's premier customer service team! Capital Connect Solutions is hosting a hiring event for motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic call center environment. No experience required—training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and products
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency (Windows, CRM tools)
- Flexible availability (weekends/holidays required)
- Passion for helping others