Job Description
Join our dynamic team at Ohio Solutions Group! We're hosting a exclusive hiring event for passionate Customer Service Representatives in Columbus. This is your chance to launch your career with a company that values growth, teamwork, and exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success.
What we offer:
- Weekly pay with direct deposit
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid training and development programs
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- Passion for helping others and building relationships