Job Description
Join our award-winning customer service team at Coastal Solutions Group! We're hosting a special hiring event for motivated entry-level candidates to become Customer Service Representatives in Virginia Beach. No experience needed - we provide comprehensive training to launch your career in customer success. Enjoy a supportive team environment, growth opportunities, and benefits including health insurance and retirement plans. Perfect for recent graduates or career changers seeking a stable, rewarding role with advancement potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns using multi-channel communication tools and CRM systems
- Process transactions and orders while maintaining accurate documentation
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics including call handling time and satisfaction scores
- Participate in ongoing product knowledge training and process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear verbal/written abilities
- Basic computer proficiency including Microsoft Office suite
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to our Virginia Beach office
- Willingness to work flexible shifts including weekends
- Background check and drug screen required