Job Description
Join our dynamic team at Global Support Solutions for an exclusive hiring event dedicated to entry-level Customer Service Representatives! No prior experience is required – we provide comprehensive training to set you up for success. This is your opportunity to launch a rewarding career in customer support while making a tangible difference in people's lives.
Why Join Us?
- Competitive hourly wages with performance-based bonuses
- Comprehensive 4-week paid training program
- Clear career advancement path to senior roles
- Modern, collaborative work environment in downtown Baltimore
- Full benefits package (health, dental, vision) after 90 days
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 100 Harbor View Drive, Baltimore, MD 21201
Bring your resume and enthusiasm! On-site interviews available. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet monthly performance metrics for quality and speed
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic computer proficiency (typing 30+ WPM preferred)
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screening