Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic careers in Jacksonville's thriving contact center industry. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
Why Join Us?
- Industry-leading compensation and benefits package
- State-of-the-art facility in Downtown Jacksonville
- Free parking and convenient public transit access
- Professional development and advancement pathways
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries and issues efficiently using CRM systems
- Meet and exceed performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Valid government-issued ID and work authorization