Job Description
Join our dynamic team at Global Support Solutions for an exclusive hiring event in Virginia Beach! We're seeking enthusiastic Customer Service Representatives to deliver exceptional experiences to clients across multiple industries. This entry-level opportunity offers comprehensive training, career growth pathways, and a collaborative work environment. Perfect for recent graduates or career changers passionate about helping others.
Why Join Us?
- Comprehensive paid training program
- Health benefits and retirement plans
- Performance-based bonuses
- Clear advancement opportunities
- Modern downtown waterfront office
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently using CRM tools and knowledge base
- Document interactions accurately in customer service software
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and typing (35+ WPM)
- Ability to work flexible hours including weekends
- Basic knowledge of CRM systems (training provided)
- Positive attitude and resilience under pressure
- Valid U.S. work authorization