Job Description
Join our award-winning team at Ohio Customer Solutions Inc. during our exclusive hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth. No experience? No problem! We provide paid training to set you up for success. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries and issues efficiently using our CRM system
- Document interactions accurately in our database for quality assurance
- Collaborate with team members to escalate complex matters when needed
- Maintain high customer satisfaction scores through consistent follow-up
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience (entry-level welcome)
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a high-volume environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Columbus facility