Job Description
Join our dynamic team at Innovate Solutions Group for an exclusive hiring event targeting entry-level Customer Service Representatives! This is your opportunity to launch a rewarding career in customer support with comprehensive training and growth opportunities. We're seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional experiences. No prior experience required – we provide full training! Our Detroit-based team offers competitive benefits, flexible scheduling, and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with team members to resolve escalated concerns
- Meet daily performance metrics for response time and resolution
- Participate in continuous training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Detroit location