Job Description
Are you ready to kickstart your career in customer service? Apex Support Solutions is currently hosting a Hiring Event in Boston, Massachusetts, looking for enthusiastic and dedicated individuals to join our growing team. We offer an immediate start, competitive pay, and a supportive work environment where your growth matters.
As a Customer Service Representative, you will be the face of our brand, interacting with clients via phone, email, and chat to resolve inquiries and ensure satisfaction. Whether you are an experienced professional or a recent graduate, we provide the training and tools you need to succeed.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance after 90 days.
- Work-Life Balance: Flexible scheduling options to fit your lifestyle.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company policies and service level agreements (SLAs).
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in our internal database.
- Collaborate with team leads and cross-functional departments to ensure seamless service delivery.
- Identify opportunities to upsell products or services to enhance the customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory for our hiring event.
- Strong verbal and written communication skills.
- Proficiency in basic computer applications and CRM software (training provided).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be available to work flexible shifts, including weekends and holidays.