Job Description
We are thrilled to announce an upcoming Hiring Event for dynamic Entry-Level Customer Service Representatives in Charlotte, Pennsylvania. Join a fast-growing team dedicated to delivering exceptional support and building lasting customer relationships. Whether you are looking to start a new career or advance your skills in a supportive environment, this is the perfect opportunity for you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedules: Various shifts available to fit your lifestyle.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways for advancement within the company.
- Modern Facilities: Work in a clean, comfortable, and collaborative office space.
We are looking for motivated individuals ready to make an impact. If you have a positive attitude and a passion for helping others, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Provide accurate information regarding products, services, and account details.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the support team to troubleshoot complex issues.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a plus, but entry-level candidates are encouraged to apply.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and typing speed (35+ WPM).
- The ability to work in a fast-paced, team-oriented environment.