Job Description
Are you ready to kickstart your career with a leading company? We are excited to announce an exclusive Hiring Event in Detroit, MI! We are looking for passionate, dedicated individuals to join our growing team as Customer Service Representatives. Whether you are an experienced professional or looking for your first role in customer support, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Immediate Start: Opportunities available to start working within days of the event.
- Modern Environment: Work in a state-of-the-art facility with a collaborative team culture.
- Benefits Package: Includes health, dental, vision, and retirement planning.
- Training Provided: Comprehensive onboarding to help you succeed from day one.
Don't miss this chance to advance your career. Come meet our hiring managers and get hired on the spot!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a professional and empathetic approach.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Update and maintain accurate customer records in our CRM database.
- Process customer orders, returns, and exchanges accurately and in a timely manner.
- Collaborate with team leads to identify trends and improve service quality.
- Provide product and service information to help customers make informed decisions.
- Act as the primary point of contact for client support during business hours.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency with computers and Microsoft Office Suite (Word, Excel).
- Ability to type 35+ WPM and navigate multiple systems simultaneously.
- Reliable attendance and punctuality are essential.