Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is hosting a Hiring Event in Richmond, VA, to fill immediate openings for Entry-Level Customer Service Representatives. We are looking for passionate individuals ready to join a dynamic team where your voice matters.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest level of support. Whether you are answering inquiries or resolving issues, you will play a crucial role in maintaining our reputation for excellence.
Why Join Us?
- Competitive hourly pay starting at $18.00
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible scheduling and paid time off
- Opportunities for career advancement and growth
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional demeanor.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Accurately document customer interactions and account information in our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team members and supervisors to improve service processes.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but not required for this entry-level position.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup for remote or hybrid options.