Job Description
Are you a friendly, dedicated professional looking for a new opportunity? Omaha Connect Solutions is hosting a Hiring Event to find top-tier Customer Service Representatives to join our dynamic team. We offer a supportive work environment, competitive pay, and excellent benefits.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $18.00 per hour.
- Benefits Package: Health, dental, and vision insurance available.
- Growth Opportunities: Clear career paths from entry-level to management.
- Modern Facilities: Located in the heart of downtown Omaha.
Don't miss this chance to advance your career. Walk-ins are welcome!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with inquiries regarding products, services, and account balances.
- Document all interactions accurately in the CRM system.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Collaborate with team leads to improve call center operations and service quality.
- Identify trends in customer feedback and relay them to management.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic software applications.
- Ability to work in a fast-paced, high-volume environment.
- Must be able to pass a background check and drug screen.