Job Description
Welcome to Tampa Connects, where your voice matters. We are currently hosting a Hiring Event in the heart of downtown Tampa for dedicated Customer Service Representatives. If you are looking for a stable career with growth opportunities, competitive benefits, and a supportive team environment, this is your chance to shine.
Our call center provides top-tier support to a diverse range of clients, and we are looking for energetic individuals who thrive in fast-paced settings. Join us and become part of a company that values integrity, communication, and excellence.
Why Join Us?
- Competitive Pay: Earn between $16.00 - $22.00 per hour based on experience.
- Benefits Package: Comprehensive health, dental, and vision insurance.
- Professional Development: Paid training and clear pathways for advancement.
- Modern Environment: State-of-the-art facilities in the Tampa Riverwalk district.
Don't wait—apply online today or walk into our Tampa location during our Hiring Event hours!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with patience and professionalism.
- Resolve customer complaints and issues by investigating problems and recommending appropriate solutions.
- Provide accurate product and service information to customers to ensure satisfaction.
- Enter and update customer information accurately in our CRM database.
- Collaborate with team leads and support staff to improve service processes.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, sales, or call center operations.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be available to work flexible shifts, including evenings and weekends.