Job Description
Are you a natural problem solver with a passion for helping people? Apex Tech Solutions is looking for a dedicated Customer Service Representative to join our growing team in the beautiful city of Colorado Springs, CO.
As a key member of our support staff, you will be the voice of our brand, ensuring our clients receive top-tier assistance. We offer a dynamic work environment, competitive benefits, and a clear path for career advancement.
Why Choose Us?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive health and dental insurance
- Flexible scheduling and remote work options
- Professional development and training programs
- Employee referral bonuses
If you are ready to take the next step in your career, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with empathy and professionalism.
- Resolve complex customer issues and complaints while maintaining high satisfaction scores.
- Document all customer interactions and account changes accurately in our CRM database.
- Collaborate with technical teams to escalate and resolve product-related issues.
- Provide product information and explain features to new and existing clients.
- Assist with order processing, returns, and account management tasks.
- Identify opportunities to upsell products or services to meet sales targets.
Qualifications
- High school diploma or GED; previous customer service experience is preferred.
- Excellent verbal and written communication skills.
- Strong computer proficiency with Microsoft Office Suite and CRM software.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
- Proven track record of problem-solving and critical thinking.
- Ability to work a flexible schedule, including weekends and holidays if required.