Job Description
Join our award-winning team at GlobalTech Solutions! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Houston. As the first point of contact for our clients, you'll deliver exceptional support while growing your career in a dynamic, tech-forward environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Don't miss this chance to launch your customer service career with a leader in the industry!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and transactions accurately while maintaining customer satisfaction
- Document interactions and update customer databases using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including response times and resolution rates
- Identify and escalate opportunities for service improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a call center or BPO
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed