Job Description
Join Austin's fastest-growing customer service team with immediate openings! Austin Connect Solutions offers a dynamic, supportive environment where your communication skills shine. We provide comprehensive training, competitive benefits, and opportunities for career growth. Perfect for motivated individuals seeking a fast-paced role with impact. Start your new career today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics including call volume and quality scores
- Collaborate with team members to enhance service delivery
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings and weekends
- USTA background clearance required