Job Description
Join our dynamic team at Boston Customer Solutions and kickstart your career immediately! We're seeking motivated Customer Service Representatives to handle inbound/outbound calls for prestigious clients in the financial and healthcare sectors. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Boston's Financial District. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, account details, and service issues
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Meet/exceed key performance metrics including call quality and resolution rates
- Collaborate with team leads to improve service processes
- Adhere strictly to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and conflict resolution aptitude
- Available for flexible shifts including evenings and weekends
- Passion for customer service excellence and teamwork
- Must pass background check and pre-employment screening