Job Description
Join our award-winning team at Apex Solutions Group and kickstart your career in customer service! We're seeking passionate individuals for immediate hire positions in our Charlotte, NC call center. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. No experience required – we provide full training!
Why work with us?
- Sign-on bonuses up to $500
- Health insurance, 401(k) matching, and paid time off
- Clear career advancement paths
- Modern downtown location with free parking
Responsibilities
- Handle high-volume inbound/outbound customer inquiries
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Uphold company values and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Proficiency with basic computer applications
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Charlotte
- Flexible availability including weekends/holidays
- No prior experience required (training provided)