Job Description
Join our award-winning customer service team in Detroit and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and rapid onboarding. No experience required—full training provided. Be part of Detroit's fastest-growing contact center and start your career today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM software and knowledge bases
- Document interactions accurately in company systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Pass background/drug screening
- Must start within 48 hours of offer