Job Description
Join Fort Worth Communications Solutions as an immediate-hire Customer Service Representative! We're seeking energetic professionals to deliver exceptional client experiences in our state-of-the-art Fort Worth facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic team environment. Start immediately - no waiting period!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service workflows
- Participate in ongoing product and skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to multitask in fast-paced environments
- Flexible schedule availability (including nights/weekends)