Job Description
Join our dynamic team at Louisville Connect Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate call center roles in Louisville, KY. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members to enhance service quality
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience in handling high-pressure situations
- Basic computer proficiency (Windows, MS Office)
- Flexible availability (including evenings/weekends)
- Positive attitude with problem-solving mindset