Job Description
Join our award-winning customer service team in Memphis! We're seeking energetic and compassionate individuals to deliver exceptional support to our clients. As a leading call center in the region, we offer competitive pay, comprehensive training, and immediate opportunities for career growth. Positions open for immediate start! Enjoy a dynamic work environment with performance incentives and flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in our CRM system
- Meet performance metrics for call volume and resolution rates
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal communication skills
- Ability to type 30+ WPM with accuracy
- Proficiency with Windows OS and CRM software
- Flexible availability including evenings/weekends
- Positive attitude under pressure