Job Description
Join our award-winning team at Apex Solutions Group as an Immediate Hire Customer Service Representative in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy comprehensive benefits, flexible scheduling options, and a culture that celebrates your contributions. No experience necessary—full training provided!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with 98% accuracy
- Comfortable working in fast-paced, metrics-driven environment
- Proficiency with Microsoft Office Suite
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving