Job Description
Are you a people person with a passion for helping others? Boston Prime Solutions is currently accepting applications for a dedicated Customer Service Representative to join our immediate hiring team. If you thrive in a fast-paced environment and have a knack for resolving complex issues, this is the perfect opportunity for you. We offer a supportive culture, competitive benefits, and the chance to make a real impact on our client's experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution.
- Document all customer interactions and account information accurately in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team members to improve service processes and share best practices.
- Process orders, forms, applications, and other requests.
- Provide product feedback to the management team regarding market trends.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience is a plus but not required for immediate hires.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to navigate multiple software applications.
- Ability to work in a fast-paced, high-volume call center environment.
- Must be available to work flexible shifts, including evenings and weekends.